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Privacy Policy
Effective Date: October 2025
Last Updated: October 2025
Electric Love LLC ("Electric Love," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or any platform operated by Electric Love.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, driver's license number, email address, phone number, and other identifiers you provide when applying to drive or rent a vehicle.
- Vehicle & Usage Data: GPS location, odometer readings, trip data, and diagnostic information from vehicles in our fleet.
- Payment Information: Billing details, transaction records, and related payment data (processed securely through third-party providers such as Stripe).
- Device & Technical Data: IP address, browser type, operating system, and usage analytics collected automatically when you visit our site or apps.
- Photos & Media: Images uploaded during pre-trip and post-trip inspections or as part of the driver onboarding process.
2. How We Use Your Information
We use your information to:
- Process driver and vehicle reservations
- Verify identity and maintain safety standards
- Provide, operate, and improve our platform
- Communicate updates, receipts, and support messages
- Manage billing, payments, and financial reporting
- Comply with legal, safety, and insurance obligations
3. How We Share Information
We may share data with:
- Service Providers: Payment processors, cloud hosting (e.g., Supabase, Vercel), and customer support tools.
- Regulatory and Insurance Partners: As required by law or for claims, compliance, or safety investigations.
- Affiliates or Successors: In case of a merger, sale, or corporate restructuring.
We do not sell or rent your personal information.
4. Data Retention
We retain your data only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.
5. Data Security
We use encryption, role-based access, and secure APIs to protect your data.
No online platform is 100% secure, but we take reasonable technical and organizational measures to safeguard your information.
6. Your Choices
You may:
- Request access or deletion of your data
- Update or correct your information
- Opt out of non-essential communications
Contact us at support@goelectriclove.com for any privacy-related requests.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age.
8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at www.goelectriclove.com/privacy.